slotgo Terms & Conditions

1Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them below unless context otherwise requires:

• "slotgo," "we," "us," "our" refers to the operator of the slotgo online gaming platform accessible at slotgo.club, licensed and regulated by PAGCOR.
• "Platform" means the slotgo website (slotgo.club), all associated subdomains, mobile-optimised browser interfaces, and any content, tools, games, or services made available therein.
• "Player," "you," "your" refers to any natural person who registers an account with slotgo and uses the Platform for real-money gaming or related services.
• "Account" means the individual player account created upon successful registration, holding a PHP wallet balance and all associated transaction records, bonus balances, and game history.
• "KYC" (Know Your Customer) refers to the identity verification process required to confirm player eligibility, age, and identity before full withdrawal privileges are unlocked.
• "PHP" refers to Philippine Peso, the sole currency in which slotgo accounts are denominated.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government regulatory body that licenses slotgo's online gaming operations.
• "Bonus Funds" means any promotional credits, free spins equivalents, reload bonuses, cashback, or other non-cash credits added to a Player's account by slotgo as part of a promotion.
• "Real Money Balance" means PHP funds deposited by the Player from their own payment accounts (GCash, PayMaya, BPI, BDO, Metrobank) and held in their slotgo wallet.
• "Wagering Requirement" means the number of times a Bonus Fund amount must be wagered on eligible games before it may be converted to withdrawable Real Money Balance.

2Acceptance of Terms

By accessing the slotgo Platform, registering an Account, making a deposit, placing a bet, or using any service offered by slotgo, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions in their entirety, including all documents incorporated herein by reference — specifically the Privacy Policy and the Responsible Gaming Policy.

If you do not agree with any part of these Terms and Conditions, you must not use the slotgo Platform. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the revised Terms.

3Eligibility & Age Restriction

To be eligible to register and maintain an active slotgo account, you must:

1. Be at least 21 years of age at the time of registration and throughout the period of account use;
2. Be an individual natural person (corporate entities may not hold Player accounts);
3. Be legally permitted to participate in online gaming activities under the laws of your jurisdiction;
4. Not be a PAGCOR-listed self-excluded person or a person excluded from gambling by court order or regulatory directive;
5. Not be an employee, contractor, director, or close family member of an employee or director of slotgo or any of its affiliate companies, gaming suppliers, or PAGCOR itself, where such employment creates a conflict of interest with gaming;
6. Register using your own true identity — proxy registrations and accounts held on behalf of third parties are strictly prohibited.

slotgo reserves the right to request proof of eligibility at any time. Failure to provide satisfactory evidence of eligibility within a reasonable period may result in account suspension and withholding of withdrawals pending investigation.

4Account Registration & KYC Verification

4.1 Registration

Each Player may hold only one (1) slotgo account. The creation of duplicate, multiple, or linked accounts by the same individual is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances, including pending withdrawals. If you believe a duplicate account has been created using your details without your authorisation, contact slotgo support immediately.

During registration, you are required to provide accurate, complete, and current information, including your Philippine mobile number, full legal name, and date of birth. You agree to update this information promptly if it changes. slotgo bears no liability for issues arising from inaccurate or outdated registration information provided by the Player.

4.2 KYC Verification

slotgo is required by PAGCOR to verify the identity of all players prior to processing withdrawals above specified thresholds. The KYC process requires submission of:

• A valid Philippine government-issued photo ID (passport, SSS ID, PhilSys National ID, driver's license, PRC ID, or similar);
• A recent selfie with the ID document clearly visible;
• Proof of payment method ownership (e.g., screenshot of GCash account showing your registered name matching the slotgo account name) for payment methods where ownership verification is required.

slotgo aims to complete standard KYC reviews within 24 hours of complete document submission. Until KYC is completed, deposit and play access remains available, but withdrawal processing may be delayed or subject to lower limits. slotgo may request additional documentation for enhanced due diligence at its discretion, particularly for high-value transactions.

5Account Security

You are solely responsible for maintaining the confidentiality of your slotgo login credentials — including your username, password, and any two-factor authentication codes. You agree to:

• Use a strong, unique password for your slotgo account not shared with any other service;
• Enable two-factor authentication (2FA) via SMS OTP, which is available in Account Settings;
• Never share your login credentials with any third party, including family members;
• Log out of your slotgo account on any shared or public device (such as computer shops in Manila, Cebu, or Davao) after each session;
• Notify slotgo customer support immediately if you suspect your account has been accessed without authorisation.

slotgo will never ask for your password via live chat, email, or SMS. Any communication purporting to be from slotgo and requesting your password should be treated as fraudulent and reported to support immediately.

slotgo accepts no liability for losses arising from a Player's failure to maintain account security, including losses resulting from shared credentials or access from unprotected devices, unless it can be demonstrated that slotgo itself was at fault for the security breach.

6Deposits & Payments

6.1 Accepted Payment Methods

slotgo accepts deposits via the following Philippine payment methods: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. All deposits must originate from a payment account registered in your own name, matching your slotgo account name. Third-party deposits are not permitted.

6.2 Minimum Deposit

The minimum deposit amount is ₱100 for GCash and PayMaya, and ₱200 for bank transfer methods. Maximum deposit limits apply per transaction and per day, as displayed on the deposit page within your slotgo account. These limits may be adjusted based on your KYC verification status and VIP tier.

6.3 Deposit Processing

Deposits via GCash and PayMaya are credited to your slotgo wallet virtually instantaneously. Bank transfer deposits (BPI, BDO, Metrobank) are typically credited within 5–15 minutes during standard banking hours. slotgo bears no liability for delays caused by the Player's bank or e-wallet provider's own processing times, technical outages, or cut-off periods.

6.4 Currency

All transactions on slotgo are conducted exclusively in Philippine Peso (PHP). slotgo does not accept foreign currency deposits, and no currency conversion fees are charged to Players. Your PHP balance reflects the exact amount deposited minus any wagers and plus any winnings.

7Withdrawals

7.1 Withdrawal Eligibility

Withdrawals may only be processed to payment accounts registered in the same name as the slotgo account. Withdrawals to third-party accounts are strictly prohibited. Prior to processing any withdrawal, slotgo may require completed KYC verification. Players who have not completed KYC may have withdrawals delayed pending verification.

7.2 Processing Times

slotgo targets the following withdrawal processing times for verified accounts:

• GCash: Approximately 15 minutes, 24 hours a day, 7 days a week;
• PayMaya: Approximately 20 minutes;
• BPI, BDO, Metrobank: 1 to 6 business hours on Philippine banking days (Monday–Friday, excluding public holidays).

These timelines are targets, not guarantees. Withdrawal processing may be extended where additional verification is required, where AML screening triggers a review, or where the Player's financial institution experiences delays beyond slotgo's control.

7.3 Withdrawal Limits

Minimum and maximum withdrawal amounts apply, as displayed on the withdrawal page within the slotgo account. Players at higher VIP tiers (Gold and Diamond) have access to elevated daily and monthly withdrawal limits. Contact slotgo customer support if your requested withdrawal exceeds standard limits — individual arrangements may be available for high-volume players at slotgo's discretion.

7.4 Bonus Funds and Wagering Requirements

Bonus Funds are not withdrawable until the associated Wagering Requirement has been fully met on eligible games. Real Money Balance deposited by the Player is withdrawable at any time subject to standard processing conditions and verification requirements. Where a Player withdraws Real Money Balance before meeting a Bonus Fund Wagering Requirement, the associated Bonus Funds and any winnings generated from them may be forfeited. Individual bonus terms specify which games contribute to wagering requirements and at what percentage.

8Bonuses & Promotions

slotgo offers welcome bonuses, reload bonuses, cashback promotions, VIP loyalty rewards, and other time-limited promotional offers to eligible Players. All bonuses are subject to specific terms and conditions that are published alongside each promotion. The following general rules apply to all bonuses offered by slotgo:

• Bonuses are available to eligible registered Players only, unless a promotion is specifically designated as open to unregistered users;
• Each Player may claim each bonus offer once only, unless the offer explicitly permits repeat claims;
• Wagering Requirements must be fulfilled within the validity period stated for each bonus. Bonus Funds and associated winnings expire and are automatically forfeited if the Wagering Requirement is not met by the expiry date;
• slotgo reserves the right to restrict eligible games for bonus wagering. Typically, live casino games, sports betting, and sabong wagers contribute at a reduced rate or zero rate to Wagering Requirements — specific contribution rates are stated in each bonus's individual terms;
• Multiple bonus abuse, including collusion between players to extract bonus value, is prohibited and will result in immediate account closure and forfeiture of all balances;
• slotgo reserves the right to modify, suspend, or terminate any promotional offer at any time with reasonable notice. Ongoing wagers that are already in progress at the time of a promotion's termination will be honoured under the original terms.

9Gaming Rules & Fair Play

All games available on the slotgo Platform — including online slots, live dealer casino games, bingo, arcade games, and sabong — are governed by their individual game rules displayed within the game interface. By participating in any game, you confirm that you have read and understood the applicable rules.

The following general gaming principles apply across all slotgo game categories:

• All online slot games use independently certified Random Number Generators (RNGs). RTP (Return to Player) percentages are published by the relevant game provider and are available for review in the game's information section;
• Live dealer casino games use physical playing cards, dice, and roulette wheels operated by certified human dealers. Outcomes are determined by physical action visible on the live video stream;
• In the event of a technical malfunction during a game round — including server disconnection, stream interruption, or software error — the affected round may be declared void and stakes returned to the Player's account. Winnings from a demonstrably malfunctioned round are not valid;
• Winnings are credited to the Player's slotgo wallet automatically upon round completion. There is no further claim process required for standard game winnings;
• slotgo reserves the right to void any bet or wager where it can be demonstrated that the Player had access to information that conferred an unfair advantage not available to other players (e.g., dealer error, software exploit, or collusion with staff).

10Sports Betting Rules

The slotgo sportsbook covers pre-match and live in-play markets across basketball (PBA, NBA), football, boxing, UFC, tennis, esports (Mobile Legends, Dota 2), and additional sports. The following rules govern all sports betting activity on slotgo:

• All bets are settled according to the official result of the event as reported by the recognised governing body for that sport (e.g., PBA official results, UFC/MMA governing body announcements);
• In the event an event is postponed, abandoned, or not completed within the settlement period specified in the relevant market rules, bets may be voided and stakes returned — or settled at the shortened price, depending on the market type. Specific settlement rules are detailed in the sportsbook's individual market rules;
• Minimum and maximum bet limits apply per market and per event, as displayed on the bet slip. slotgo reserves the right to reduce maximum limits for specific markets or individual Players where suspicious betting patterns are identified;
• Live in-play bets accepted after the outcome of the relevant event has been determined (due to data feed delay) are void and will be cancelled with stakes returned;
• Obvious pricing errors (palpable errors) — where odds offered are demonstrably incorrect due to technical error — may result in the affected bets being voided regardless of settlement result. slotgo will use commercially reasonable efforts to identify and correct pricing errors promptly.

11Prohibited Conduct

The following conduct is strictly prohibited on the slotgo Platform and constitutes grounds for immediate account suspension, permanent closure, and forfeiture of all balances:

• Creating multiple accounts (whether under the same or different identity) to claim multiple bonuses or circumvent account restrictions;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in place of human play;
• Exploiting software bugs, game glitches, or RNG prediction systems to gain an unfair advantage;
• Colluding with other players, dealers, or third parties to manipulate game outcomes or extract bonus value;
• Using the Platform to launder money or facilitate any transaction connected to illegal activity, including violation of the Philippine Anti-Money Laundering Act (Republic Act 9160 as amended);
• Providing false, inaccurate, or fraudulent identity or payment information during registration, KYC, or any subsequent verification process;
• Accessing the Platform using a VPN, proxy, or other technical means to conceal your true geographic location where such location would make your use of the Platform unlawful;
• Charging back deposits made via GCash, PayMaya, or bank transfer after those funds have been wagered. Fraudulent chargebacks will be pursued through appropriate legal channels.

12Responsible Gaming

slotgo is committed to providing a safe, responsible gaming environment for all Filipino players. The following tools and policies form part of slotgo's Responsible Gaming programme, in compliance with PAGCOR requirements:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits in their account settings. Once set, limits take effect immediately. Increases to a deposit limit are subject to a 72-hour cooling-off period before they take effect;
• Session Time Reminders: Players may set reminders that display after a specified duration of continuous gaming activity;
• Reality Check: Periodic pop-ups displaying session duration and net play result during gaming sessions;
• Cooling-Off Period: A temporary account suspension of 24 hours, 7 days, or 30 days, activatable from account settings without requiring support contact;
• Self-Exclusion: Players may permanently self-exclude from slotgo. A self-exclusion request is irrevocable for a minimum period of 6 months and may be set for longer durations up to permanent exclusion. Self-exclusion requests are processed within 24 hours of verification;
• PAGCOR Self-Exclusion Registry: Players who wish to be excluded from all PAGCOR-licensed online gaming platforms may apply directly to PAGCOR's responsible gaming programme. slotgo enforces PAGCOR's self-exclusion registry as required by our licence conditions.

For full details on available responsible gaming tools, problem gambling resources available in the Philippines, and links to support organisations, please visit our Responsible Gaming page.

13Account Suspension & Closure

13.1 Closure by the Player

Players may close their slotgo account at any time by contacting customer support via live chat. Upon closure, any remaining Real Money Balance (net of Bonus Funds that have not met Wagering Requirements) will be returned to the Player's verified payment method within 5 business days, provided KYC verification is complete and no pending investigations are in progress.

13.2 Suspension or Closure by slotgo

slotgo reserves the right to suspend or close a Player's account at its reasonable discretion, including but not limited to circumstances where:

• Prohibited conduct as defined in Section 11 is detected or reasonably suspected;
• The Player fails to complete KYC verification within a reasonable period following a request;
• The Player is found to be under 21 years of age;
• Regulatory requirements from PAGCOR or Philippine law enforcement necessitate account action;
• The Player has submitted a fraudulent chargeback or disputed a legitimate transaction;
• The account has been inactive (zero transactions) for a period exceeding 12 consecutive months.

Where an account is closed due to prohibited conduct or fraud, slotgo reserves the right to forfeit the account balance. In all other cases of slotgo-initiated closure, Real Money Balances will be returned to the Player subject to completed verification.

14Intellectual Property

All content on the slotgo Platform — including but not limited to the slotgo brand name, logo, website design, user interface elements, game graphics, promotional materials, and written content — is the intellectual property of slotgo or its licensed content providers and is protected by applicable Philippine and international intellectual property law.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes. This licence does not grant any right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any slotgo content. Systematic scraping of odds, game data, or any other Platform content is prohibited without express written consent.

15Limitation of Liability

To the fullest extent permitted by applicable Philippine law, slotgo's liability to any Player in connection with any claim arising from use of the Platform shall be limited to the amount of the Player's Real Money Balance at the time the claim arises.

slotgo shall not be liable for:

• Loss of winnings, profits, or opportunity resulting from technical malfunctions, service interruptions, or events beyond slotgo's reasonable control;
• Indirect, consequential, special, or punitive damages of any kind;
• Losses arising from a Player's failure to comply with these Terms, including failure to maintain account security;
• Delays in deposit or withdrawal processing caused by third-party payment providers (GCash, PayMaya, BPI, BDO, Metrobank);
• Any loss arising from a Player's voluntary decision to engage in real-money gaming on the Platform.

Nothing in these Terms shall limit slotgo's liability for death or personal injury caused by its negligence, or for fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded under Philippine consumer protection law.

16Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or in connection with these Terms, the Player's account, or the use of the slotgo Platform shall be subject to the following resolution process:

1. Internal Complaints Process: Players should first raise any complaint with slotgo's customer support team via live chat or email. slotgo aims to resolve all complaints within 5 business days. Complex disputes may require up to 14 business days for full investigation and resolution;
2. PAGCOR Dispute Resolution: If a complaint is not resolved to the Player's satisfaction through the internal process, the Player may escalate the matter to PAGCOR's player complaint mechanism as slotgo operates under a PAGCOR license. PAGCOR's determination on matters within its regulatory jurisdiction is binding on slotgo;
3. Philippine Courts: For disputes not resolved through the above processes, the parties submit to the exclusive jurisdiction of the competent courts of the Philippines.

17Amendments to These Terms

slotgo reserves the right to amend these Terms and Conditions at any time. Where amendments are material — that is, where they meaningfully affect Player rights, payout procedures, bonus eligibility, or account conditions — slotgo will provide reasonable advance notice via the Platform and/or by SMS to registered Philippine mobile numbers.

Non-material amendments (such as clarifications, corrections of typographical errors, or formatting changes that do not alter the substantive meaning of any clause) may take effect immediately without prior notice. The "Last Reviewed" date displayed on this page reflects the most recent version. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

Players who do not accept an amendment should cease use of the Platform and contact support to initiate account closure and withdrawal of any remaining Real Money Balance before the amendment's effective date.

18Contact Information

For questions, complaints, or requests relating to these Terms and Conditions, please contact slotgo through the following channels:

• Live Chat: Available 24/7 directly through the slotgo Platform after login. English and Tagalog support available.
• Email: support [at] slotgo.club — responses within 1–2 business days for non-urgent matters.
• Coverage Area: slotgo serves players across the Philippines — Metro Manila, Cebu, Davao, Quezon City, Makati, and all provinces.

For responsible gaming support, self-exclusion requests, or problem gambling assistance, please also visit our Responsible Gaming page for additional resources and contacts.