This Privacy Policy explains how slotgo collects, uses, stores, protects, and shares personal information when you register an account, deposit funds, place bets, or interact with our customer support team. We are committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations.
slotgo processes all personal data of Filipino players in compliance with Republic Act 10173 — the Data Privacy Act of 2012. Your data rights under Philippine law are fully respected, including the right to access, correction, and erasure of your personal information.
All data transmitted between your device and slotgo is encrypted via industry-standard TLS/SSL protocols. Personal data is stored in secured, access-controlled server environments with regular security audits and penetration testing.
slotgo does not sell, rent, or trade your personal information to third-party marketers. Data shared with third parties is limited strictly to what is necessary for regulated operations — payment processing, KYC verification, and PAGCOR compliance.
As a Filipino data subject, you have legally enforceable rights over your personal data including the right to be informed, right to access, right to correction, right to erasure, right to object, and the right to data portability — all exercisable through slotgo's support channel.
slotgo ("we," "us," "our") operates the online casino and sports betting platform accessible at slotgo.club. This Privacy Policy applies to all personal data collected from individuals ("you," "data subject") who access, register for, or use the slotgo Platform, including visitors who browse without creating an account.
slotgo is licensed and regulated by PAGCOR — the Philippine Amusement and Gaming Corporation — and is legally required to process certain categories of personal data as a condition of maintaining its gaming licence and complying with Philippine anti-money laundering (AML) and know-your-customer (KYC) obligations. This Policy explains the full scope of that data processing, alongside the processing undertaken for operational, analytical, and communication purposes.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. Where any conflict arises between this Policy and the Terms & Conditions regarding data processing matters, this Privacy Policy shall take precedence.
For the purposes of the Philippine Data Privacy Act of 2012, slotgo is the Personal Information Controller (PIC) in respect of personal data collected through the slotgo Platform. As PIC, slotgo determines the purposes and means by which your personal data is processed.
For all privacy-related inquiries, data subject rights requests, or complaints regarding slotgo's data processing practices, you may contact our Data Protection Officer (DPO) through the following channels:
slotgo's DPO is responsible for overseeing compliance with this Policy, managing data subject rights requests, and acting as the primary point of contact with the National Privacy Commission. We aim to respond to all privacy-related inquiries within five (5) business days of receipt.
The categories of personal data slotgo collects depend on your level of interaction with the Platform. The following table summarises the main categories of personal data collected and the context in which each category arises:
| Category | Data Elements | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration & KYC verification |
| Contact Data | Philippine mobile number (+63 format), email address | Registration |
| Identity Verification Data | Government-issued ID image, selfie photograph, ID number | KYC verification |
| Financial Data | GCash account name, PayMaya account name, bank account name and bank name (BPI, BDO, Metrobank); transaction amounts and dates | Deposit and withdrawal processing |
| Gaming Data | Game session logs, bet history, win/loss records, session duration, game category preferences | During platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Platform access (automated) |
| Usage Data | Pages visited, features used, navigation paths, session start and end times, click and interaction data | Platform use (automated) |
| Communications Data | Live chat transcripts, support ticket content, SMS OTP records | Customer support interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, cooling-off period records, session time reminders | Responsible gaming tool usage |
slotgo collects personal data through the following channels and mechanisms:
The majority of personal data slotgo holds is provided directly by you when you: register an account using your Philippine mobile number and personal details; complete KYC identity verification by submitting government ID documents; make a deposit or request a withdrawal; interact with our customer support team via live chat or email; set responsible gaming preferences in your account settings; or participate in promotional activities such as bonus claim processes.
When you access and navigate the slotgo Platform, certain technical and usage data is collected automatically through standard web technologies including server logs, browser storage mechanisms, and session tracking. This data collection is necessary to maintain the security and functionality of the Platform, detect and prevent fraud, and ensure compliance with PAGCOR's transaction monitoring requirements.
slotgo may receive personal data about you from regulated third-party sources in specific circumstances, including:
Under the Philippine Data Privacy Act of 2012, slotgo must have a lawful basis for each category of personal data processing. The following legal bases apply to slotgo's data processing activities:
slotgo uses the personal data we hold about you for the following specific purposes:
To create and maintain your slotgo account, verify your identity and age (21+ requirement), process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank, deliver casino games, live dealer services, sports betting, and all other Platform features, and provide customer support in English and Tagalog.
To fulfil slotgo's obligations under PAGCOR licensing conditions — including transaction reporting, player monitoring, and AML screening. To comply with PAGCOR's responsible gaming requirements, including enforcing self-exclusion from slotgo's own exclusion list and PAGCOR's centralised self-exclusion registry. To meet Philippine AML and Counter-Terrorism Financing (CTF) obligations including filing Covered Transaction Reports (CTRs) and Suspicious Transaction Reports (STRs) with the Anti-Money Laundering Council where legally required.
To detect and investigate suspicious account activity, attempted fraud, collusion between players, bonus abuse, and other prohibited conduct as defined in slotgo's Terms & Conditions. To maintain the security and integrity of the Platform against unauthorised access, data breaches, and technical attacks.
To monitor gaming patterns and identify behavioural indicators of problem gambling — such as rapid escalation of bet sizes, extended session durations, or frequent deposits following losses. This monitoring is a PAGCOR requirement and reflects slotgo's commitment to player welfare. Where indicators are detected, slotgo may proactively contact affected players with responsible gaming information or temporarily limit account activity pending a welfare check.
To analyse aggregated, anonymised usage data to improve the functionality, performance, and game offering of the slotgo Platform. Individual-level usage data used for analytics is subject to pseudonymisation wherever practicable.
To send promotional offers, bonus notifications, and game announcements via SMS to your registered Philippine mobile number or email, where you have provided explicit consent. You may withdraw consent for marketing communications at any time through your account settings or by contacting support — this will not affect your account access or service quality.
slotgo does not sell your personal data to any third party for commercial purposes. Personal data is shared only in the following controlled circumstances:
slotgo engages third-party processors who act on our instructions and are contractually bound to process personal data only as directed by slotgo and in accordance with the Data Privacy Act. These include:
slotgo is legally required to disclose personal data to the following authorities in specified circumstances:
Where any personal data is transferred to a third party located outside the Philippines, slotgo ensures appropriate safeguards are in place as required by the Data Privacy Act — including contractual data transfer clauses or transfer to jurisdictions with adequate data protection laws as assessed by the National Privacy Commission.
slotgo uses cookies and similar browser-based technologies to deliver a functional, secure, and personalised Platform experience. The following categories of cookies are used:
slotgo does not use third-party advertising cookies or cross-site tracking cookies. You may manage browser cookies through your device's browser settings. Note that disabling strictly necessary cookies will impair or prevent your ability to log in and use the slotgo Platform.
slotgo retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal minimum retention requirements. The following general retention periods apply:
Where data is retained beyond the active account period solely to comply with legal obligations, it is isolated from operational systems and access is restricted to compliance personnel only. Data is securely deleted or anonymised at the end of its retention period.
slotgo employs appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While slotgo takes all commercially reasonable steps to protect your personal data, no data transmission over the internet or storage system can be guaranteed as 100% secure. Players are encouraged to maintain strong, unique passwords and to enable 2FA to contribute to the security of their own account data.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slotgo. These rights are legally enforceable and may be exercised by contacting slotgo's Data Protection Officer:
The right to know that your personal data is being collected, the purposes of processing, and your rights as a data subject. This Privacy Policy fulfils this obligation.
The right to request a copy of the personal data slotgo holds about you and information about how it is being processed. Requests are fulfilled within 30 days.
The right to request correction of inaccurate or incomplete personal data. Basic corrections (e.g., contact number) can be handled directly through account settings or support.
The right to request deletion of personal data where retention is no longer legally required. Note: certain data must be retained for the minimum periods required by PAGCOR and AML law regardless of erasure requests.
The right to object to processing based on legitimate interests, including profiling for responsible gaming monitoring. Objections are assessed individually and balanced against regulatory obligations.
The right to receive a structured copy of personal data you have provided to slotgo in a commonly used electronic format, for transmission to another personal information controller.
To exercise any of the above rights, contact slotgo's Data Protection Officer via live chat (mark your request as "PRIVACY REQUEST") or email at support [at] slotgo.club with subject line "DATA RIGHTS REQUEST." We will verify your identity before processing any data access or modification request. We aim to respond to all data rights requests within thirty (30) days.
The slotgo Platform is strictly prohibited for persons under 21 years of age, consistent with PAGCOR's minimum gambling age requirements. slotgo does not knowingly collect personal data from individuals under 21. Age verification is a required step in the account registration and KYC process, and accounts found to belong to persons under 21 are immediately closed.
If you are a parent or guardian and believe a person under 21 has created a slotgo account using false age information, please contact support immediately. slotgo will investigate and take prompt action to close the account and return any deposited funds to the payment source, after confirming the minor's identity.
slotgo's primary data processing infrastructure is located within or serving the Philippine market. Where any personal data is processed by a third-party service provider outside the Philippines — for example, a cloud infrastructure provider or an international KYC verification service — slotgo ensures that adequate safeguards are in place as required by Section 21 of the Data Privacy Act and NPC Advisory No. 2017-01.
These safeguards include binding contractual data processing agreements that impose obligations on the receiving party equivalent to those applicable to slotgo under the DPA, and transfer only to jurisdictions or entities that the NPC has assessed as providing an adequate level of data protection.
Players may request details of specific cross-border transfers applicable to their account data by submitting a data subject rights request to slotgo's Data Protection Officer.
slotgo sends marketing communications — including promotional offers, new game announcements, reload bonus notifications, and seasonal campaign messages — exclusively to players who have provided explicit, freely given consent to receive such communications. Consent for marketing is sought separately from the acceptance of these Terms during the registration process.
Marketing communications are delivered via SMS to your registered Philippine mobile number and/or by email. You retain the right to withdraw marketing consent at any time through:
Withdrawal of marketing consent does not affect your account status, access to slotgo's services, or eligibility for publicly available promotions. Operational messages — such as transaction confirmations, OTP codes, withdrawal notifications, and security alerts — are not marketing communications and will continue to be sent regardless of marketing consent status, as they are necessary for the operation of your account.
slotgo is required by PAGCOR to conduct ongoing monitoring of player gaming activity for the purposes of identifying indicators of problem gambling. This monitoring involves automated analysis of gaming behaviour data — including session frequency, session duration, bet escalation patterns, and deposit frequency — for the purpose of player welfare, not commercial profiling.
Where automated analysis identifies a player whose gaming patterns suggest potential harm, slotgo may:
Responsible gaming monitoring data — including any record of self-exclusion or problem gambling indicators — is treated with heightened confidentiality. It is not shared with any third party except where disclosure is required by PAGCOR or Philippine law, and is not used for any purpose other than player welfare and regulatory compliance.
For full details on responsible gaming tools available at slotgo, please visit our Responsible Gaming page.
slotgo reserves the right to update this Privacy Policy from time to time to reflect changes in applicable Philippine law, NPC guidance, PAGCOR regulatory requirements, or slotgo's data processing practices. The "Last Reviewed" date at the top of this Policy reflects the most recent version.
Where amendments are material — that is, where they meaningfully change how slotgo processes your personal data, your rights, or the purposes of processing — slotgo will provide advance notice via the Platform and by SMS to your registered Philippine mobile number, with a minimum of fourteen (14) days' notice before the revised Policy takes effect.
Your continued use of the slotgo Platform after a revised Privacy Policy takes effect constitutes your acknowledgment of the revised terms. Players who do not accept a material amendment should contact slotgo support to discuss account closure and data handling options.
For all privacy-related queries, data subject rights requests, or to raise a concern about slotgo's data processing practices, please contact our Data Protection Officer:
slotgo aims to acknowledge all privacy inquiries within two (2) business days and to provide a substantive response within thirty (30) days. For complex data access requests, we will notify you if an extension is required and explain the reason for the delay.
If you are not satisfied with slotgo's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), which has jurisdiction over complaints under the Data Privacy Act of 2012. The NPC provides a formal complaint process accessible through its official Philippine government portal.
Philippine DPA compliant, PAGCOR regulated, SSL encrypted — slotgo protects your data the same way it protects your winnings. Fast GCash payouts, 500+ games, and a team that speaks your language.
slotgo is for players 21 and above. Real-money gaming involves financial risk. Visit our Responsible Gaming page for player welfare tools. For full account and betting rules, see our Terms & Conditions.